Jefferson Health
Human Resources Contact Center Associate - Jefferson Health
Philadelphia, PA · Full-time · Posted Oct 26, 2026
- Experience
- 1 year to 3 years in HR, customer service, or contact center environment.
- Education
- High School Diploma/GED
About the job
Provides frontline HR support to employees and managers, resolving or routing inquiries through phone, chat, and case management channels.
What you'll do
- Resolve Tier 1 HR inquiries about benefits, payroll, onboarding, policies, and systems; guide users through HR processes and Workday self-service.
- Document cases accurately, meet service and quality standards, and escalate complex inquiries to Tier 2 or Tier 3 teams.
- Deliver customer-focused support while following HR policies, privacy standards, and standardized processes.
What they ask for
- High School Diploma/GED
- 1 year to 3 years of experience in HR, customer service, or contact center environment
- Strong customer service and communication skills; ability to handle high-volume inquiries accurately and professionally
- Basic understanding of HR processes and employee lifecycle; attention to detail and ability to follow standardized processes
Nice to have
- Bachelor’s Degree in Human Resources, Business, Information Systems, Data Analytics, or related field.
- Experience in high-volume, service-oriented roles
Tools
Workday
Model-written summary · the original posting is authoritative