Jefferson Health
Patient Access Representative - FT, Day (9A-5:30P) - Washington Twnship Outpatient
Gloucester County, NJ · Full-time · Posted Oct 27, 2026
- Experience
- Minimum 3 years of customer service experience in customer-facing roles; current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the requirement.
- Education
- High school diploma or GED.
About the job
Registers outpatient patients, verifies identity, demographics, insurance, referrals, and authorizations, and collects patient payments while supporting a positive patient experience.
What you'll do
- Register patients, gather and record demographic and insurance information, and scan identification and insurance cards.
- Verify insurance coverage and benefits, confirm medical necessity and required referrals or authorizations, and collect patient out-of-pocket liability.
- Answer phones and rotate among outpatient registration and Emergency Department service areas while following protocols and compliance requirements.
What they ask for
- High school diploma or GED.
- At least 3 years of customer service experience in customer-facing roles; current Jefferson Seamless Access Representatives with at least 1 year of experience meet this requirement.
- Proficiency with computers and Microsoft Office.
- Strong verbal and written communication, customer service skills, and attention to detail.
Nice to have
- Associate’s degree in healthcare or business administration.
Tools
Microsoft Office, RTE (Real Time Eligibility), Phreesia
Model-written summary · the original posting is authoritative