Jefferson Health
Retrieval Specialist JHP
Philadelphia, PA · Full-time · Posted Oct 14, 2026
- Experience
- 3 years in one of the listed fields.
- Education
- High School Diploma/GED.
About the job
Retrieves, verifies, documents, and files medical records for Jefferson Health Plans programs while keeping retrieval work queues accurate and escalating issues.
What you'll do
- Contacts providers, follows up on record requests, and documents outreach and retrieval outcomes.
- Reviews records for completeness, then names, uploads, indexes, and stores them in the designated document management system.
- Maintains work queue data, meets retrieval deadlines, and escalates incomplete records or operational barriers.
What they ask for
- High School Diploma/GED.
- 3 years in medical record retrieval, health information management, medical office operations, or managed care administrative functions.
- Experience in a high-volume or deadline-driven work environment and supporting Medicare Advantage, Medicaid, or other CMS-regulated health plan programs.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, and Teams; ability to travel and hold a driver's license from PA, NJ, or DE.
Nice to have
- Associate’s Degree in health information management, Healthcare Administration, or a related field.
- Experience with OnBase or another electronic document management system, clinical document retrieval tracking tools, or EMR/provider portal systems; listed certifications are also preferred.
Tools
Microsoft Office Suite, Excel, Outlook, Teams, OnBase, electronic medical record portals
Model-written summary · the original posting is authoritative