Jefferson Health
Senior Analyst IT Change Management - ServiceNow
515 Hamilton Street · Senior · Full-time · Posted Oct 4, 2026
- Experience
- 5 years related work experience.
- Education
- High School Diploma/GED
About the job
Leads the design, governance, and continuous improvement of ITSM processes and projects to improve reliable, compliant IT service delivery.
What you'll do
- Owns and maintains incident, change, request, problem, and knowledge management processes, ensuring documentation and ITIL compliance.
- Improves and standardizes workflows, identifies automation and efficiency opportunities using performance metrics, KPIs, and SLAs.
- Leads process reviews, resolves process-related issues with stakeholders, and trains colleagues on standard procedures.
What they ask for
- High School Diploma/GED
- 5 years related work experience
- Expertise in ITIL and ITSM frameworks
- Ability to manage multiple and changing priorities; strong organizational, analytical, communication, and teamwork skills
Nice to have
- Bachelor’s Degree; ITIL Foundations certification; ServiceNow CSA Certification
- Previous Business Analyst or Business Relationship Management experience
Tools
ServiceNow, ITIL, ITSM
Model-written summary · the original posting is authoritative