Jefferson Health
Specialty Pharmacy Patient Care Coordinator
Montgomery County, PA · Full-time · Posted Oct 8, 2026
- Experience
- 3 years in customer service and 1 year in a specialty pharmacy, hospital, health insurance company, benefits department, or related healthcare environment.
About the job
Supports specialty pharmacy patients and clients by handling inquiries, coordinating medication refills and deliveries, resolving service issues, and documenting interactions.
What you'll do
- Triage and resolve patient and client interactions, including refill needs, delivery scheduling, copays, and order-status inquiries.
- Document interactions in the EMR, coordinate with internal and external partners, and escalate clinical concerns to a pharmacist when appropriate.
- Reconcile delivery tickets and investigate expired prescriptions and encounters.
What they ask for
- 3 years of customer service experience.
- 1 year of experience in a specialty pharmacy, hospital, health insurance company, benefits department, or related healthcare environment.
- Ability to listen, collect and document information, communicate with clients, and resolve complex conflicts independently.
- Ability to multitask and comply with applicable regulatory guidelines.
Nice to have
- Experience with clinical software systems, specialty medications, and Medicare billing.
- High School Diploma/GED.
Tools
Electronic Medical Record (EMR), Microsoft applications
Model-written summary · the original posting is authoritative