Jefferson Health
Technician III Client Services
Philadelphia, PA · Full-time · Posted Oct 25, 2026
- Experience
- 5 years related work experience
- Education
- High School Diploma/GED
About the job
Resolves complex desktop and endpoint support issues, maintains secure and stable systems, and helps improve support services across the organization.
What you'll do
- Diagnose and resolve advanced operating system, enterprise application, and endpoint security issues.
- Work with IT teams to align desktop environments with organizational standards and security policies.
- Mentor junior support staff and document troubleshooting procedures.
What they ask for
- High School Diploma/GED
- 5 years related work experience
- Understanding of ticketing systems and workflow documentation
- Awareness of IP addressing, connectivity troubleshooting, and basic network protocols
Tools
ServiceNow
Model-written summary · the original posting is authoritative