Jerry
Customer Experience Advocate (Remote, Insurance Tech Startup)
San Antonio, Texas +6 · Remote · Full-time · Posted Oct 20, 2026
- Location
- San Antonio, Texas
Jacksonville, Florida
Tucson, Arizona
Sandy, Utah
Buffalo, New York
Knoxville, Tennessee
Greensboro, North Carolina - Visa sponsorship
- Full-time hourly employees must currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.
About the job
Supports policyholders by answering service questions, processing policy changes, and helping customers find suitable insurance coverage and use Jerry’s app.
What you'll do
- Answer inbound calls and resolve customer inquiries and service requests, including changes to vehicles, drivers, lienholders, and policy documents.
- Help customers identify suitable insurance options, coverage gaps, and discounts; guide them through Jerry’s app.
- Share customer feedback to help improve the product and customer experience.
What they ask for
- Friendly, positive attitude and willingness to work as a team.
- Strong work ethic.
- Strong problem-solving skills.
- Strong communication skills.
Nice to have
- Prior customer service, sales, or hospitality experience is a plus, but not required.
Pay
$19.00 - 21.00 USD hourly wage
Model-written summary · the original posting is authoritative