Jerry
Customer Service Agent (Remote, Tech Startup)
Augusta, Georgia +6 · Remote · Full-time · Posted Oct 30, 2026
- Location
- Augusta, Georgia
Chandler, Arizona
El Paso, Texas
Durham, North Carolina
Virginia Beach, Virginia
Bristol, Tennessee
Buffalo, New York - Experience
- Prior relevant work experience is a plus but not required; no years specified.
About the job
Provides customer support for insurance policyholders by answering inquiries, processing policy changes, recommending suitable coverage, and sharing customer feedback to improve the product.
What you'll do
- Answer inbound calls and resolve customer inquiries and service requests, including changes to vehicles, drivers, lienholders, and policy documents.
- Help customers navigate the app and insurance options, identifying relevant coverage gaps, discounts, or renewal increases.
- Share customer feedback to help improve the product and customer experience.
What they ask for
- Friendly, positive attitude and willingness to work as part of a team.
- Strong work ethic.
- Strong problem-solving skills.
- Strong communication skills.
Nice to have
- Prior experience in customer service, sales, or hospitality.
Pay
$19.00 - 21.00 USD per hour (hourly wage); $19 – $21 USD per hour (compensation)
Model-written summary · the original posting is authoritative