JetBrains
Support Engineer (TeamCity)
$144K–$216K
Boston, Massachusetts +6 · Remote · Full-time · Posted Oct 1, 2026
- Location
- Boston, Massachusetts
Foster City, California
Marlton, New Jersey
Remote, United States
Boston, Massachusetts
Foster City, California
Marlton, New Jersey
About the job
Diagnose and resolve TeamCity technical support issues across the product, infrastructure, and third-party integrations, while documenting solutions and sharing feedback with product teams.
What you'll do
- Troubleshoot incoming issues, identify root causes, and provide resolutions, workarounds, bug reports, or escalations.
- Publish solutions using KCS principles and share user feedback with internal product teams.
- Provide support while working hours aligned with American time zones.
What they ask for
- Fluency in English and strong written communication skills.
- Ability to work aligned with American time zones.
- Practical experience troubleshooting web servers and applications, such as Tomcat and Java-based environments.
- Working knowledge of relational databases, version control tools and hosting platforms, build automation tools, and containerized environments or cloud infrastructure.
Pay
$144,000 — $216,000 USD per year (base salary)
Tools
TeamCity, Tomcat, PostgreSQL, MySQL, MSSQL, Git, Perforce, GitHub
Model-written summary · the original posting is authoritative