JPMorgan Chase
Account Specialist I Bilingual English and Spanish Required
San Antonio, TX · Full-time · Posted Oct 28, 2026
- Experience
- At least 1 year in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides inbound customer support for financial products, resolving client needs while following established procedures in a fast-paced call center.
What you'll do
- Handles a high volume of inbound calls and supports customers with financial products.
- Interprets customer needs, explains solutions, and navigates multiple computer systems.
- Follows regulatory and departmental procedures and refers non-standard issues to a supervisor.
What they ask for
- Fluent reading and speaking in Spanish and English.
- At least 1 year of customer interaction and support experience by phone or face-to-face, with multitasking across computer systems and accurate work.
- Strong communication, information-gathering, decision-making, problem-solving, and customer-support skills.
- High school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
AI focus
Developing skills in using AI technology for automation and prompt writing.
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