Drimva

JPMorgan Chase

AI Business Transformation, Product Manager-Payments-Vice President

Tampa, FL +1 · Director · Full-time · Posted Sep 28, 2026

Location
Tampa, FL
Plano, TX
Experience
7+ years in enterprise product, technology, or transformation roles; 5+ years leading large-scale organizational change across 25+ teams.

About the job

Leads Merchant Services business transformation by applying AI, automation, and organizational change to improve growth, client experience, efficiency, and risk outcomes.

What you'll do

  • Set and sequence a transformation agenda tied to measurable business outcomes; prioritize initiatives by value and change capacity.
  • Lead end-to-end adoption, workflow redesign for human–AI teaming, organizational changes, and transformation capability-building.
  • Define success metrics, diagnose adoption barriers, and partner with risk, compliance, and controls to embed requirements.

What they ask for

  • 7+ years in enterprise product, technology, or transformation roles.
  • 5+ years leading large-scale organizational change across 25+ teams in matrixed environments.
  • Demonstrated results from structured processes; AI product literacy; workflow decomposition; and org analytics fluency.
  • Financial-services risk and controls knowledge, senior stakeholder management, strong communication, scaled agile delivery experience, and broad AI knowledge with deep expertise in one or two areas.

Nice to have

  • Prosci ADKAR certification or equivalent; agile coaching and/or organizational design credentials.
  • Experience in payments, merchant acquiring, or regulated financial services; AI governance knowledge; or experience building change communities.

Tools

SAFe, LeSS, VS Code, Claude, machine learning, deep learning, agentic workflows, retrieval-augmented generation

AI focus

Identify and deliver high-value AI opportunities; assess model performance, evaluation, bias, drift, and failure modes; redesign workflows for human–AI teaming; and address AI governance, model risk, and authorized agent operations.

Model-written summary · the original posting is authoritative

First seen Oct 28, 2026 · Last verified Nov 6, 2026 (UTC)