JPMorgan Chase
AI Business Transformation, Product Manager-Payments-Vice President
Tampa, FL +1 · Director · Full-time · Posted Sep 28, 2026
- Location
- Tampa, FL
Plano, TX - Experience
- 7+ years in enterprise product, technology, or transformation roles; 5+ years leading large-scale organizational change across 25+ teams.
About the job
Leads Merchant Services business transformation by applying AI, automation, and organizational change to improve growth, client experience, efficiency, and risk outcomes.
What you'll do
- Set and sequence a transformation agenda tied to measurable business outcomes; prioritize initiatives by value and change capacity.
- Lead end-to-end adoption, workflow redesign for human–AI teaming, organizational changes, and transformation capability-building.
- Define success metrics, diagnose adoption barriers, and partner with risk, compliance, and controls to embed requirements.
What they ask for
- 7+ years in enterprise product, technology, or transformation roles.
- 5+ years leading large-scale organizational change across 25+ teams in matrixed environments.
- Demonstrated results from structured processes; AI product literacy; workflow decomposition; and org analytics fluency.
- Financial-services risk and controls knowledge, senior stakeholder management, strong communication, scaled agile delivery experience, and broad AI knowledge with deep expertise in one or two areas.
Nice to have
- Prosci ADKAR certification or equivalent; agile coaching and/or organizational design credentials.
- Experience in payments, merchant acquiring, or regulated financial services; AI governance knowledge; or experience building change communities.
Tools
SAFe, LeSS, VS Code, Claude, machine learning, deep learning, agentic workflows, retrieval-augmented generation
AI focus
Identify and deliver high-value AI opportunities; assess model performance, evaluation, bias, drift, and failure modes; redesign workflows for human–AI teaming; and address AI governance, model risk, and authorized agent operations.
Model-written summary · the original posting is authoritative