JPMorgan Chase
Auto - Booking and Funding Specialist I - Plano, TX
Plano, TX · Full-time · Posted Oct 29, 2026
About the job
Reviews and processes retail and lease auto contracts for accuracy and funding readiness, while supporting dealerships by phone and resolving issues before booking.
What you'll do
- Review contracts, documentation, deal terms, and funding validations before booking.
- Answer dealership funding questions and resolve contract or application issues by phone.
- Document processing outcomes, meet service and quality expectations, and escalate unusual or higher-risk transactions.
What they ask for
- Strong attention to detail and ability to identify inconsistencies in contracts and supporting documents.
- Strong customer service, phone, written, and verbal communication skills.
- Ability to interpret procedures and system validations, analyze problems, and resolve or escalate issues appropriately.
- Ability to balance phone responsibilities with production work in a high-volume environment.
Nice to have
- Experience in auto or consumer lending, underwriting, funding, loan processing, or financial services operations.
- Experience reviewing automotive contracts or working in dealership, customer-service, call-center, or metrics-driven operations.
Model-written summary · the original posting is authoritative