JPMorgan Chase
Auto Lending Account Manager I
Houston, TX · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 2+ years of management experience; no alternatives stated.
About the job
Leads a customer-facing call center team supporting auto financing applicants, overseeing service quality, performance, coaching, staffing, and process changes.
What you'll do
- Lead, coach, and develop call center specialists; manage staffing, productivity, and adherence to procedures.
- Monitor call quality and service-level performance, handle escalations, and support customer experience goals.
- Oversee training and change management, lead process improvements, and coordinate performance reviews with partner departments.
What they ask for
- 2+ years of management experience in an inbound customer service / sales call center environment.
- Proven ability to motivate, mentor, and lead professionals to meet Quality and Service Level targets.
- Experience teaching Customer Needs Assessment skills and coaching teams through customer experience, procedural, and policy changes.
- Experience managing a team both in-office and in a work-from-home environment; experience with Call Center technologies; flexibility to work Evening/Weekend schedule.
Nice to have
- Proficient in MS Office products.
- Strong communication, interpersonal, organizational, analytical, and problem-solving skills.
Tools
Call Center technologies, MS Office
Model-written summary · the original posting is authoritative