JPMorgan Chase
Branch Operation Lead - Austin South/ Austin Central Markets - Austin, TX
Austin, TX · Full-time · Posted Sep 30, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; preferred: college degree or military equivalent.
About the job
Leads daily branch operations and client service, ensuring accurate transactions and compliance while supporting the branch team and promoting self-service banking.
What you'll do
- Manage branch operations, including cash devices, client issues, loss control, compliance, and audits.
- Assist clients with transactions, lobby flow, and meeting scheduling; build relationships and refer clients to specialists.
- Support the Branch Manager and keep branch employees informed about policies, procedures, and operational expectations.
What they ask for
- 1+ years of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Model-written summary · the original posting is authoritative