JPMorgan Chase
Branch Operations Lead - Central Phoenix Market - Glendale, AZ
Glendale, AZ · Full-time · Posted Oct 29, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; college degree or military equivalent preferred.
About the job
Leads day-to-day branch operations, supports accurate and compliant transactions, and helps clients access services and build relationships with the branch team.
What you'll do
- Manage branch operations, including cash devices, client issues, loss control, compliance, and audits.
- Assist clients with transactions, lobby flow, and meeting scheduling; introduce self-service options and refer clients to specialists.
- Partner with the Branch Manager to keep the team informed about policies and procedures and deliver a welcoming client experience.
What they ask for
- 1+ years of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Complete the Branch Operations Lead Training Program and travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Model-written summary · the original posting is authoritative