JPMorgan Chase
Branch Operations Lead - Crossroads Centre - Orchard Park, NY
Orchard Park, NY · Full-time · Posted Oct 28, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; college degree or military equivalent preferred.
About the job
Leads daily branch operations and client service, ensuring accurate transactions and compliance while supporting the branch team and introducing clients to self-service options.
What you'll do
- Manage branch operations, including cash devices, loss control, compliance, and audits.
- Assist clients with transactions, lobby flow, issue resolution, and referrals to specialized banking support.
- Support the Branch Manager and keep branch employees informed about policies and procedures.
What they ask for
- 1+ years of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Complete the Branch Operations Lead Training Program before placement; travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Pay
$22.98-$28.37 USD base salary
Model-written summary · the original posting is authoritative