JPMorgan Chase
Branch Operations Lead - Greater Baltimore Market - Nottingham, Maryland
Nottingham, MD · Full-time · Posted Oct 22, 2026
- Experience
- 1+ years of retail banking experience.
- Education
- High school degree, GED, or foreign equivalent.
About the job
Leads branch operations and client service, oversees cash devices and controls, and supports compliance, audits, and team readiness.
What you'll do
- Assist clients with transactions, manage lobby flow, and introduce self-service options and relevant branch experts.
- Manage branch operations, including cash vault and ATM, and resolve client issues in accordance with bank policies.
- Support the Branch Manager with loss control, compliance, audits, and keeping the team informed about policies and procedures.
What they ask for
- Adhere to policies, procedures, and regulatory banking requirements; maintain accuracy and attention to detail.
- Demonstrate leadership, operational proficiency, and ability to work collaboratively and educate the branch team.
- Build client relationships, communicate effectively, and refer clients to experts when needed.
- Work branch hours, including weekends and evenings, and travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Pay
$25.87-$31.73 USD base salary
Tools
cash vault, ATM
Model-written summary · the original posting is authoritative