JPMorgan Chase
Branch Operations Lead-Harbor Springs- Harbor Springs, MI
Harbor Springs, MI · Full-time · Posted Sep 12, 2026
- Experience
- 1+ years of retail banking experience; 6+ months of Associate Banker (Teller) experience preferred.
- Education
- High school degree, GED, or foreign equivalent; college degree or military equivalent preferred.
About the job
Leads branch operations and supports clients with transactions, service, and self-service banking options while maintaining compliance and operational controls.
What you'll do
- Manage cash devices and client transactions, resolve issues, and oversee lobby flow and meeting scheduling.
- Support the Branch Manager with loss control, compliance, audits, and keeping the team informed about policies and procedures.
- Build client relationships and introduce clients to self-service options and specialized financial support.
What they ask for
- 1+ years of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Complete the Branch Operations Lead Training Program and travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Model-written summary · the original posting is authoritative