JPMorgan Chase
Branch Operations Lead - Lancaster Branch (New Build) - Lancaster, PA
Lancaster, PA · Full-time · Posted Oct 19, 2026
- Experience
- 1+ years of retail banking experience; alternatively stated preferred experience: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent.
About the job
Leads daily branch operations, supports accurate and compliant transactions, and helps clients access banking services and build relationships with the branch team.
What you'll do
- Manage cash devices, transactions, lobby flow, and client issues while following bank policies and procedures.
- Support the Branch Manager in maintaining loss control, compliance, audit readiness, and team awareness of policies.
- Assist and educate clients, introduce self-service options, and connect them with specialized branch team members.
What they ask for
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Complete the Branch Operations Lead Training Program and travel as required for in-person training and meetings.
Nice to have
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Model-written summary · the original posting is authoritative