JPMorgan Chase
Branch Operations Lead - Louisville Market - Louisville, KY
Louisville, KY · Full-time · Posted Sep 25, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; preferred: college degree or military equivalent.
About the job
Leads day-to-day branch operations, assists clients with transactions and banking options, and supports compliance, loss control, and audit standards.
What you'll do
- Manage cash devices, client transactions, lobby flow, and issue resolution while following bank policies and procedures.
- Support the Branch Manager with branch operations, compliance, loss control, and audits; keep the team informed about policies and procedures.
- Build client relationships, explain self-service options, and connect clients with branch specialists for additional needs.
What they ask for
- 1+ years of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to travel as required for in-person training and meetings; must complete the Branch Operations Lead Training Program before placement.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Model-written summary · the original posting is authoritative