JPMorgan Chase
Branch Operations Lead - Maryland East Market - Annapolis, Maryland
Annapolis, MD · Full-time · Posted Oct 19, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; preferred: college degree or military equivalent.
About the job
Leads daily branch operations and client service, supporting accurate transactions, compliance, loss control, audits, and team readiness.
What you'll do
- Assist clients with transactions, manage lobby flow, and introduce self-service banking options.
- Manage cash devices, including the cash vault and ATM, and resolve client issues while following bank policies.
- Support the Branch Manager with branch operations, compliance, loss control, audits, and keeping the team informed.
What they ask for
- 1+ years of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Pay
$25.87-$31.73 USD base salary
Model-written summary · the original posting is authoritative