JPMorgan Chase
Branch Operations Lead- Metro Central Area - Newton, MA
Newton, MA · Full-time · Posted Oct 14, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; college degree or military equivalent preferred.
About the job
Leads daily branch operations and client service, ensuring accurate transactions and compliance with bank policies and controls.
What you'll do
- Assist clients with transactions, manage lobby flow, resolve issues, and introduce self-service options.
- Manage cash devices, including the cash vault and ATM, and support loss control, compliance, and audits.
- Work with the Branch Manager to keep the team informed about policies and procedures and deliver a welcoming client experience.
What they ask for
- Adhere to policies, procedures, and regulatory banking requirements; maintain accuracy and attention to detail.
- Demonstrate leadership, operational proficiency, organization, and collaborative communication.
- Have 1+ years of retail banking experience.
- Have a high school degree, GED, or foreign equivalent; be available to work branch hours, including weekends and evenings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Pay
$28.75-$35.05 USD base salary
Model-written summary · the original posting is authoritative