JPMorgan Chase
Branch Operations Lead, NE Pittsburgh Market
Wilkinsburg, PA · Full-time · Posted Sep 29, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; college degree or military equivalent preferred.
About the job
Leads branch operations, supports clients with transactions and self-service banking, and helps the branch meet service, compliance, and control expectations.
What you'll do
- Manage branch operations, including cash devices, loss control, compliance, and audits.
- Assist clients with transactions, manage lobby flow, schedule meetings, and introduce self-service options and relevant experts.
- Work with the Branch Manager to keep the team informed about policies and procedures and deliver a positive client experience.
What they ask for
- Adhere to policies, procedures, and regulatory banking requirements while maintaining transaction accuracy and attention to detail.
- Demonstrate leadership, operational proficiency, organization, and collaborative communication.
- Have 1+ years of retail banking experience.
- Have a high school degree, GED, or foreign equivalent; be able to work branch hours, including weekends and evenings, and travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Model-written summary · the original posting is authoritative