JPMorgan Chase
Branch Operations Lead - West Lakeview - Chicago, IL
Chicago, IL · Full-time · Posted Oct 19, 2026
- Experience
- 1+ years of retail banking experience; preferred: 6+ months of Associate Banker (Teller) experience.
- Education
- High school degree, GED, or foreign equivalent; preferred: college degree or military equivalent.
About the job
Leads daily branch operations and supports client service, transaction accuracy, compliance, and team readiness.
What you'll do
- Assist clients with transactions, manage lobby flow, and build relationships by introducing self-service options and referring clients to specialists.
- Manage cash devices, including the cash vault and ATM, and resolve client issues while following bank policies.
- Support the Branch Manager with loss control, compliance, audits, and keeping the branch team informed about policies and procedures.
What they ask for
- 1+ years of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Complete the Branch Operations Lead Training Program and travel as required for in-person training and meetings.
Nice to have
- 6+ months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Pay
USD $25.87-$31.73 base salary
Model-written summary · the original posting is authoritative