Business Resiliency Manager

What you'll do

• Direct high-severity incident response, including response strategy, stakeholder coordination, executive updates, and recovery actions.
• Lead post-incident reviews and cross-functional improvements, turning findings into owned and verified corrective actions.
• Guide team members and sponsor governed AI and automation initiatives to improve incident management.

What they ask for

• Bachelor’s degree in Business, Operations, Emergency Management, Technology, Risk, or a related field, or an equivalent combination of education, training, and relevant experience.
• Significant experience in incident management, crisis response, production assurance/operations, business resiliency, business continuity, operational risk, technology operations, or a related discipline within a large, complex organization.
• Demonstrated experience leading complex, high-pressure incidents, setting response strategy, making escalation decisions, and briefing senior leaders.
• Strong risk judgment, analytical and communication skills, and ability to influence across organizational boundaries and guide people.

Nice to have

• Experience in financial services or another highly regulated, complex organization; relevant project, service, risk, incident management, business continuity, or process-improvement certifications.
• Experience improving incident governance, controls, tooling, reporting, and workflows; demonstrated people leadership and talent development.

AI focus

Set direction for fit-for-purpose AI and automation opportunities, sponsor business cases, and partner with technology, data, risk, and control teams to implement governed solutions.