JPMorgan Chase
Change Management - Process Improvement Associate II
Columbus, OH · Full-time · Posted Jul 3, 2026
About the job
Leads change management and process improvement workstreams to support transformation, stakeholder adoption, and risk reduction.
What you'll do
- Manage transformation projects or workstreams and lead structured change activities to drive adoption.
- Assess impacts and readiness, identify stakeholders, and develop communications and people-focused risk mitigation plans.
- Track and report change initiative metrics, using storytelling and AI tools to communicate insights.
What they ask for
- Project management or people-focused change management experience.
- Executive-level communication skills.
- Experience leading or supporting end-to-end transformation initiatives of varying sizes and complexity.
- Problem-solving skills and proficiency with digital process tools and AI systems.
Nice to have
- Prosci or another change management certification.
- Systems thinking, customer service principles, cross-functional collaboration, automation, or agile methodologies.
AI focus
Use AI tools and demonstrate understanding of AI foundations to support insights, operational efficiency, service delivery, and AI transformation efforts.
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