JPMorgan Chase
Chase Travel - CxLoyalty Account Payables Chargeback Specialist
Glen Allen, VA · Full-time · Posted Sep 10, 2026
- Experience
- 2+ years in a detail-oriented work environment; 3+ years managing multiple priorities and deadlines; 2+ years of customer service experience.
- Visa sponsorship
- Must be authorized to work in the United States. No employment-based immigration sponsorship or assistance with other immigration sponsorship or benefits, including OPT or CPT.
About the job
Investigates travel-related chargebacks and refund disputes, verifies transactions, maintains records, and supports fraud prevention and accurate, timely resolutions.
What you'll do
- Research and respond to chargebacks, retrieval requests, and dispute claims; verify bookings and customers for investigations and representment.
- Process client refunds, document outcomes, maintain payment records, and update settlement tools in line with policies and service levels.
- Monitor fraud and chargeback trends, prepare reports, perform quality checks, and support investigations and reconciliations.
What they ask for
- 2+ years of experience in a detail-oriented work environment; accounts payable experience is acceptable.
- 3+ years of experience managing multiple priorities and deadlines simultaneously.
- 2+ years of customer service experience, including written and verbal customer communication.
- Intermediate Microsoft Excel skills; strong communication, problem-solving, and mathematical skills.
Pay
$24.73-$31.07 USD base salary
Tools
Microsoft Excel
Model-written summary · the original posting is authoritative