JPMorgan Chase
Client Operations Associate II
Philadelphia, PA · Full-time · Posted Oct 30, 2026
- Education
- BS/BA degree or equivalent military experience preferred.
About the job
Supports client service center operations by processing transactions, resolving inquiries, coordinating onboarding, and helping improve service delivery and prevent fraud.
What you'll do
- Process transactions and resolve client inquiries and issues; support daily client service center operations.
- Help implement service improvements using automation and continuous improvement methods; coordinate client onboarding across teams.
- Apply anti-fraud strategies and participate in team meetings, training, and performance discussions.
What they ask for
- Experience in customer service operations focused on transaction processing and issue resolution.
- Ability to support strategic plans and process improvements in client operations.
- Ability to work independently, use judgment, and maintain attention to detail.
- Strong verbal and written communication and ability to work effectively with internal and external partners.
Nice to have
- BS/BA degree or equivalent military experience; financial services or banking experience.
- Support continuous improvement and project management; use presentation skills and data and technology literacy, including AI/ML tools.
Tools
automation technologies, AI/ML tools
AI focus
Use AI/ML tools to analyze operational data and help align operations with industry trends.
Model-written summary · the original posting is authoritative