JPMorgan Chase
Client Operations Manager III
Plano, TX · Manager · Full-time · Posted Aug 12, 2026
- Experience
- Required years not stated. Preferred: 3 plus years of people management and leadership experience; 5 plus years client-facing or front-office experience.
- Education
- Qualifications in a relevant discipline (preferred); no specific education requirement stated.
About the job
Leads payments governance and third-party risk operations, overseeing enhanced due diligence, risk escalations, controls, and strategic initiatives.
What you'll do
- Review, triage, and resolve risk escalations for business models requiring enhanced due diligence; assess control frameworks against card network rules and regulations.
- Lead strategic initiatives from intake through execution, including scope, milestones, risks, dependencies, and executive reporting.
- Partner with technical teams and integrators to understand payment flows and translate governance and control requirements into actionable outcomes.
What they ask for
- Program or project management experience leading cross-functional delivery.
- Ability to engage with technical teams and translate technical details into risk, governance, and control requirements.
- People management experience, including coaching and performance leadership.
- Strong executive communication and presentation skills, risk identification and escalation capability, and project, change, and organizational management skills.
Nice to have
- 3 plus years of people management and leadership experience; 5 plus years client-facing or front-office experience.
- Experience with Payment Brands (Visa, Mastercard, Discover) program rules and requirements, or data analysis tools.
Tools
Visa, Mastercard, Discover, Microsoft Loop, Microsoft Project, Alteryx, Tableau
Model-written summary · the original posting is authoritative