JPMorgan Chase
Client Relationship Senior Associate US Pricing and Loyalty & Retention Team - Payment
Tempe, AZ · Senior · Full-time · Posted Oct 22, 2026
- Experience
- 5+ years payments industry or relevant experience (preferred).
- Education
- Bachelor's and Master's Degree (preferred).
About the job
Conduct pricing reviews and lead client retention initiatives for merchant-acquiring clients, building relationships and recommending payment solutions that improve satisfaction and loyalty.
What you'll do
- Analyze pricing and client finances to help optimize acquiring costs and support retention.
- Coordinate with internal teams to resolve client inquiries and issues involving products, pricing, contracts, risk, compliance, and regulation.
- Advise clients on merchant-acquiring and payment solutions, resolve problems, and follow risk-management protocols.
What they ask for
- Strong knowledge of merchant services, related products, business types, markets, and financial and economic concepts.
- Ability to grow revenue and retain client relationships through relationship management and consulting.
- Strong analytical, problem-solving, communication, organizational, presentation, and contract-negotiation skills; able to manage multiple priorities.
- Proficient with MS Office Suite, especially Excel, and business databases such as Salesforce; high integrity and compliance with controls and regulations.
Nice to have
- Bachelor's and Master's Degree
Tools
MS Office Suite, Excel, Salesforce
Model-written summary · the original posting is authoritative