JPMorgan Chase
Client Service Analyst IV – Bilingual English/Portuguese Required
Tampa, FL · Full-time · Posted Oct 22, 2026
About the job
Provides telephone and chat technical support to JPM Access users, resolving client issues and escalating unresolved problems or potential risks.
What you'll do
- Address client inquiries and troubleshoot issues using operating procedures.
- Participate in end-to-end change management and help mitigate stakeholder impact.
- Perform routine daily tasks and participate in department projects.
What they ask for
- Knowledge or equivalent expertise in customer service operations, focused on troubleshooting.
- Ability to establish productive working relationships with internal stakeholders.
- Experience using problem-solving techniques to identify and resolve issues and improve operational efficiency.
- Fluent written, verbal, and reading communications in English and Portuguese.
Nice to have
- Proficiency with AI/ML technologies and automation tools to improve client solutions, processes, and efficiency.
- Spanish language skills in writing, speaking, and reading.
Tools
AI/ML
AI focus
Preferred work includes leveraging AI/ML technologies and implementing automation tools to improve client solutions, streamline processes, and increase efficiency.
Model-written summary · the original posting is authoritative