JPMorgan Chase
Client Service Associate II
$86K–$130K
Brooklyn, NY · Full-time · Posted Oct 29, 2026
About the job
Provides client service and operational support by resolving inquiries and trade discrepancies, managing change, and improving service delivery.
What you'll do
- Troubleshoot client issues, protect against fraud and related harm, and advise clients on market products.
- Support change management through strategic communication and stakeholder coordination.
- Resolve trade discrepancies, perform root cause analysis, and improve service delivery through process automation.
What they ask for
- Demonstrated ability to detect and prevent fraudulent transactions.
- Ability to coordinate across departments to ensure compliance with technical standards and organizational policies.
- Skills in stakeholder management, change management, negotiation, and strategic communication.
- Digital literacy, emerging-technology implementation, and strong analytical, technical, and problem-solving skills.
Nice to have
- Knowledge of emerging markets, securities, and back-office operations.
- Experience in client-facing roles and process or continuous-improvement initiatives.
Pay
$85,500.00-$130,000.00 USD base salary
Model-written summary · the original posting is authoritative