JPMorgan Chase
Client Service Associate II - Cash Equities
Newark, DE · Full-time · Posted Oct 29, 2026
- Experience
- 5+ years of experience or equivalent expertise in a client service role within a financial institution.
About the job
Monitors institutional clients’ cash equity trades from booking through settlement, resolving trade breaks and fails while providing client service and improving operational processes.
What you'll do
- Address client inquiries, process transactions, and troubleshoot issues while building client relationships.
- Monitor control reports and resolve trade discrepancies, position breaks, and settlement fails with internal and external parties.
- Support change management and process automation, and analyze root causes to improve controls and straight-through processing.
What they ask for
- 5+ years of experience or equivalent expertise in a client service role within a financial institution.
- Experience in change management, including strategic communications and mitigating stakeholder impact.
- Strong analytical, technical, and problem-solving skills, with attention to detail, quality, and accuracy.
- Strong influencing, negotiation, and communication skills; proficiency in digital literacy and willingness to learn emerging technologies.
Nice to have
- Knowledge of the securities industry and back-office operations.
- A degree-level education.
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