JPMorgan Chase
Client Service Manager – Vice President
$119K–$188K
Boston, MA +2 · Director · Full-time · Posted Oct 13, 2026
- Location
- Boston, MA
Brooklyn, NY
Jersey City, NJ - Experience
- At least eight years in the stated financial-services focus; three to five years of direct people management.
- Education
- Bachelor’s degree.
About the job
Manages a book of institutional Securities Services clients, overseeing client satisfaction, service governance, global initiatives, and team development.
What you'll do
- Build client relationships, act as an escalation contact, and support client meetings and updates.
- Lead service governance, monitor service levels using KPIs and RAG ratings, and reduce billing errors and carry costs.
- Oversee global initiatives and lead, mentor, and develop the team.
What they ask for
- Bachelor’s degree.
- At least eight years of experience at a financial services organization focused on servicing institutional clients.
- Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
- Three to five years of direct people management.
Nice to have
- Drive for continuous improvement.
Pay
$118,750.00-$187,500.00 USD base salary; $118,750.00-$187,500.00 USD base salary; $118,750.00-$187,500.00 USD base salary
Tools
KPIs, RAG ratings
Model-written summary · the original posting is authoritative