JPMorgan Chase
Client Service Specialist
Wilmington, DE · Full-time · Posted Oct 27, 2026
About the job
Provides InstaMed clients with customer service and operational support by answering inquiries, processing transactions, troubleshooting issues, and referring relevant services.
What you'll do
- Address client inquiries, process transactions, and troubleshoot issues using company policies and procedures.
- Identify opportunities to refer services based on client needs.
- Work within established procedures to resolve client problems.
What they ask for
- Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral.
- Ability to apply policies and procedures to solve non-routine problems.
- Strong communication skills, including using probing questions to assess client inquiries or requests.
- Proficiency in MS Windows and Office, with the ability to work across multiple applications.
Tools
MS Windows, Office
Model-written summary · the original posting is authoritative