JPMorgan Chase
Client Service Strategy, Alternatives
$90K–$150K
New York, NY · Full-time · Posted Sep 25, 2026
- Experience
- 3+ years in financial services or private markets, focusing on service design.
About the job
Improves client and business-user experiences for alternative products through service design, research, reporting, and iterative process enhancements.
What you'll do
- Create management reports and executive presentations using business, budget, and resource data.
- Design and improve service experiences using service blueprints, journey maps, and prototypes.
- Gather customer feedback in workshops and collaborate across teams to improve inclusive, accessible services.
What they ask for
- 3+ years of experience in financial services or private markets, focusing on service design.
- Skilled in creating service blueprints, journey maps, and storyboards for a wide range of customers.
- Experience in inclusive design and accessibility, with a strong understanding of user experience design principles.
- Proficient in Microsoft Office (Word, Excel, PowerPoint); strong written and verbal communication skills.
Nice to have
- Strong problem-solving and analytical skills, including interpreting large amounts of data.
- Project management and organizational abilities; able to build trust and influence senior leaders.
Pay
$90,000.00-$150,000.00 USD base salary
Tools
Microsoft Office, Word, Excel, PowerPoint
Model-written summary · the original posting is authoritative