JPMorgan Chase
Client Success Officer
$104K–$165K
Chicago, IL · Full-time · Posted Oct 15, 2026
- Experience
- 5 years of experience as an alternative to a bachelor’s degree; the posting does not state a separate experience requirement when a degree is held.
- Education
- Bachelor’s degree or equivalent experience (5 years of experience in business operations, client service, sales support, or a related role).
- Visa sponsorship
- Not eligible for employer immigration sponsorship.
About the job
Manages post-sales relationships for complex treasury and cash management clients by coordinating onboarding, service delivery, escalations, and continuous improvement.
What you'll do
- Coordinate client onboarding, implementations, service deliverables, and recurring relationship routines.
- Resolve client issues and escalations by mobilizing cross-functional teams, including risk and control partners.
- Support strategic client reviews, growth opportunities, RFPs, and treasury and cash management setup, invoicing, and billing.
What they ask for
- Bachelor’s degree or 5 years of experience in business operations, client service, sales support, or a related role.
- Experience supporting treasury and cash management products and services.
- Direct client interaction experience and experience managing client issue resolution.
- Working knowledge of Microsoft Office, including Excel, PowerPoint, and Project; experience using Zoom or Webex.
Nice to have
- Master of Business Administration (MBA) or project management certification (e.g., PMP).
- Ability to produce quantifiable management reporting and basic performance insights; experience identifying, evaluating, implementing, or governing AI and automation solutions.
Pay
$104,500.00-$165,000.00 USD base salary
Tools
Microsoft Office, Excel, PowerPoint, Project, Zoom, Webex
AI focus
Identify opportunities for AI and automation in operational workflows; evaluate, implement, or govern AI-driven solutions for scalable process improvements and strategic objectives.
Model-written summary · the original posting is authoritative