JPMorgan Chase
Collections Manager II
Tempe, AZ · Manager · Full-time · Posted Sep 2, 2026
- Experience
- 5+ years of experience or equivalent expertise.
About the job
Leads a collections team that negotiates payment solutions for delinquent or overdrawn accounts while improving processes and customer experiences.
What you'll do
- Lead payment negotiations and resolve past-due or overdrawn accounts.
- Manage daily team operations, coach employees, and ensure adherence to policies and practices.
- Improve collections processes using data analytics and automation, and collaborate across departments.
What they ask for
- 5+ years of experience or equivalent expertise managing collections processes, including payment negotiation and delinquent-account resolution.
- Proficiency with advanced computer systems and technology to optimize collections and customer interactions.
- Ability to analyze data and use automation to improve processes and operational efficiency.
- Experience managing a team and leading cross-functional collaboration, with a focus on inclusion, employee development, and policy adherence.
Model-written summary · the original posting is authoritative