JPMorgan Chase
Consumer & Community Banking - Marketing Process Transformation - Associate
Columbus, OH · Full-time · Posted Oct 26, 2026
- Experience
- 3+ years in business analysis, process transformation, operations, product management, project delivery, or a related discipline.
About the job
Supports the design and implementation of standardized marketing workflows by analyzing processes, translating business needs into requirements, and helping teams test and adopt new capabilities.
What you'll do
- Map current- and future-state processes; document workflows, requirements, decisions, and dependencies.
- Coordinate with cross-functional teams on workflow refinement, user acceptance testing, implementation readiness, and process improvements.
- Track delivery status and support stakeholder communications, training, and adoption readiness.
What they ask for
- 3+ years of experience in business analysis, process transformation, operations, product management, project delivery, or a related discipline.
- Experience documenting and analyzing business processes, workflows, requirements, and user journeys.
- Experience supporting cross-functional initiatives involving business, Product, Design, Technology, and/or Data teams.
- Familiarity with Agile delivery practices, including backlog refinement, user stories, acceptance criteria, testing, and release readiness.
Nice to have
- Working knowledge of process-mapping methodologies; BPMN is a plus.
- Familiarity with workflow management, marketing technology, automation, or AI-enabled solutions; Adobe products or Salesforce Marketing Cloud is a plus.
Tools
BPMN, Adobe products, Salesforce Marketing Cloud
AI focus
AI-enabled workflow solutions are preferred; the role may support their adoption.
Model-written summary · the original posting is authoritative