JPMorgan Chase
Consumer & Community Banking - Marketing Process Transformation - Associate
Columbus, OH · Full-time · Posted Oct 26, 2026
- Experience
- 3+ years
About the job
Supports the design and rollout of standardized marketing workflows by analyzing processes, defining requirements, and coordinating refinement, testing, and adoption across teams.
What you'll do
- Analyze current workflows and develop process maps, workflow diagrams, requirements, user stories, and acceptance criteria.
- Coordinate with business, Product, Design, Technology, and Data teams to refine workflow capabilities and track decisions, dependencies, risks, and actions.
- Support user acceptance testing, implementation readiness, outcome measurement, and materials for workflow adoption.
What they ask for
- 3+ years of experience in business analysis, process transformation, operations, product management, project delivery, or a related discipline.
- Experience documenting and analyzing business processes, workflows, requirements, and user journeys.
- Experience supporting cross-functional initiatives involving business, Product, Design, Technology, and/or Data teams.
- Familiarity with Agile delivery practices, including backlog refinement, user stories, acceptance criteria, testing, and release readiness.
Nice to have
- Working knowledge of process-mapping methods and tools; BPMN familiarity is a plus.
- Familiarity with workflow management, marketing technology, automation, or AI-enabled solutions; Adobe products or Salesforce Marketing Cloud experience is a plus.
Tools
BPMN, Adobe products, Salesforce Marketing Cloud
AI focus
AI-enabled solutions are mentioned as a preferred area of familiarity; no specific AI development work is described.
Model-written summary · the original posting is authoritative