JPMorgan Chase
Content Design Senior Associate - Employee Experience
$114K–$150K
Brooklyn, NY · Senior · Full-time · Posted Oct 27, 2026
- Experience
- 3+ years in digital content, editing, and writing.
About the job
Designs and maintains product and knowledge content to improve employee experiences and help colleagues find information, including through AI agents.
What you'll do
- Develop content strategies, create user-friendly content, and organize it with content taxonomies.
- Analyze content performance and recommend improvements while ensuring content meets user needs, business goals, and accessibility guidelines.
- Manage knowledge-article intake and maintenance within SLA timelines.
What they ask for
- 3+ years of experience in digital content, editing, and writing.
- Experience creating content architectures, storytelling, and clear, concise writing.
- Advanced written and verbal communication skills.
- Strong organization and attention to detail, with project management experience.
Nice to have
- Interest in and familiarity with AI and LLMs.
- Experience with style guides and design system guidance; CMS proficiency is also preferred, with HTML knowledge as a plus.
Pay
$114,000.00-$150,000.00 USD base salary
Tools
AI, LLMs, content management systems, HTML
AI focus
Creates and maintains knowledge articles that help colleagues connect with information through AI agents; familiarity with AI and LLMs is preferred.
Model-written summary · the original posting is authoritative