JPMorgan Chase
Content Design, Vice President
$133K–$190K
Brooklyn, NY · Director · Full-time · Posted Oct 6, 2026
- Experience
- 5+ years or equivalent expertise.
About the job
Leads content design for Manage and Service digital journeys, creating inclusive, scalable self-service experiences that improve usability and reduce call volume.
What you'll do
- Develop content strategies and architecture for digital products, aligning content with business requirements and user experience goals.
- Facilitate discovery workshops and use content models and taxonomies to organize content and simplify complex concepts.
- Partner across product teams to create consistent narratives and champion inclusive language across customer journeys.
What they ask for
- 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture for digital products and platforms.
- Ability to design content architecture that supports user experience and navigation.
- Expertise in written and verbal storytelling, clarifying complex concepts for diverse audiences.
- Extensive experience facilitating workshops for product and experience design; advanced technical literacy and understanding of content platforms.
Nice to have
- Experience in information architecture and content experiments; ability to articulate content design decisions and align cross-LOB teams.
- Experience using AI to streamline workflows and designing or optimizing Help & Support content and experiences.
Pay
USD 133,000.00-USD 190,000.00 base salary
Tools
content models, taxonomies, content platforms
AI focus
Use AI to drive efficiency and streamline workflows.
Model-written summary · the original posting is authoritative