JPMorgan Chase
Conversational Design Lead, Vice President
$142K–$205K
Brooklyn, NY · Director · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years; includes people leadership.
About the job
Leads a team designing and improving conversational and agentic AI experiences for JPMorgan Chase employees, setting interaction standards and partnering across design, product, and engineering.
What you'll do
- Lead and develop conversational designers; set strategy and standards for conversational and agentic experiences.
- Design dialogue, prompts, system behavior, recovery, and handoffs, and partner with product design on the agentic design system.
- Test and evaluate AI responses and tool configurations, improving quality, accuracy, relevance, tone, and accessibility.
What they ask for
- 5+ years in conversation design, UX writing/content design, or a related UX discipline, including people leadership.
- Hands-on experience designing deterministic or generative conversational experiences and understanding when to use each.
- Experience creating visual representations of user journeys, including storyboards, wireframes, and prototypes.
- Advanced technical literacy, inclusive design and accessibility experience, and proficiency with design/prototyping and generative AI tools.
Nice to have
- Experience with agentic systems and designing GenAI tools.
- Experience on early-stage or zero-to-one projects; understanding of challenges integrating multiple products into a cohesive UX.
Pay
$142,500.00-$205,000.00 USD base salary
Tools
Figma, LLMs, APIs, microservices
AI focus
Leads design of an employee-facing agentic AI assistant, including prompts, system instructions, guardrails, retrieval, tool use, and evaluation of AI responses.
Model-written summary · the original posting is authoritative