JPMorgan Chase
Credit Card Collections Specialist II Bilingual English and Spanish Required
Tempe, AZ · Full-time · Posted Sep 8, 2026
- Experience
- At least 2 years in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Handles inbound and outbound credit-card collections calls, supporting customers in English and Spanish and offering solutions within established procedures.
What you'll do
- Manage a high volume of inbound and outbound calls and support customers with financial products.
- Understand customer needs, explain solutions, and handle interactions with empathy and sound judgment.
- Navigate computer systems, follow regulatory and departmental procedures, and contribute to team goals.
What they ask for
- Fluent reading and speaking in Spanish and English.
- At least 2 years of customer interaction and support experience by phone or face-to-face, with accurate multitasking across computer systems.
- Strong communication, negotiation, information-gathering, decision-making, and problem-solving skills.
- High school diploma or GED.
Nice to have
- Developing skills in using AI technology for automation and prompt writing.
- Experience supporting more than one CCB Operations Function/Line of Business.
AI focus
Developing skills in using AI technology for automation and prompt writing.
Model-written summary · the original posting is authoritative