Credit Card Customer Service Account Specialist I

What you'll do

• Handle a high volume of inbound calls and support customers with financial products.
• Navigate multiple computer systems, resolve customer needs, and refer non-standard issues to a supervisor.
• Follow regulatory and departmental procedures while treating customers with respect and empathy.

What they ask for

• At least 1 year of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
• Strong communication, information-gathering, decision-making, problem-solving, and customer interaction skills.
• Ability to manage complex interactions with empathy and sound judgment, and work effectively in fast-paced environments.
• Proficient computer literacy; high school diploma or GED.

Nice to have

• Developing skills in using AI technology for automation and prompt writing; exposure to AI-enabled tools and willingness to adopt emerging technologies.
• Developing ability to use data to understand issues and opportunities; experience supporting multiple CCB Operations functions or lines of business (internal applicants).

Tools

AI technology

AI focus

Preferred: developing AI skills for automation and prompt writing, and exposure to AI-enabled tools for process improvement and operational excellence.