JPMorgan Chase
Credit Card: Customer Service Account Specialist I
San Antonio, TX · Full-time · Posted Oct 23, 2026
- Experience
- At least 1 year in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Handles inbound customer calls for financial products, providing support, explaining solutions, and following established procedures.
What you'll do
- Manage a high volume of inbound calls and provide customer support.
- Navigate multiple computer systems and address customer needs with empathy and sound judgment.
- Follow regulatory and departmental procedures and contribute to team goals.
What they ask for
- At least 1 year of customer interaction and support experience in phone or face-to-face settings.
- Ability to multitask with computer systems and work accurately.
- Strong communication, problem-solving, and customer-service skills, including managing complex interactions with empathy and composure.
- High school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
AI focus
Developing skills in using AI technology for automation and prompt writing.
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