JPMorgan Chase
Credit Card Customer Service Account Specialist I
Tempe, AZ · Full-time · Posted Oct 13, 2026
- Experience
- At least 1 year in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides first-line customer service for financial products by handling inbound calls, resolving customer needs, and following established procedures.
What you'll do
- Handle a high volume of inbound calls and support customers with financial products.
- Navigate multiple computer systems, explain solutions, and respond to customer needs with empathy.
- Follow regulatory and departmental procedures; refer non-standard issues to a supervisor.
What they ask for
- At least 1 year of customer interaction and support experience in phone or face-to-face settings, with multitasking and accuracy using computer systems.
- Communication, information-gathering, decision-making, problem-solving, and customer-support skills.
- Ability to manage complex interactions with empathy and sound judgment and adapt to fast-paced environments.
- Proficient computer literacy; high school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
AI focus
Developing skills in using AI technology for automation and prompt writing are preferred.
Model-written summary · the original posting is authoritative