JPMorgan Chase
Credit Card Customer Service Account Specialist I
Tempe, AZ · Full-time · Posted Oct 6, 2026
- Experience
- At least 1 year in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides inbound-call support for financial products, resolving customer needs while following established procedures and referring non-standard issues to a supervisor.
What you'll do
- Handles a high volume of inbound calls and provides support for financial products.
- Uses customer service skills to understand needs, navigate computer systems, and explain solutions.
- Follows regulatory and departmental procedures and treats customers with empathy and respect.
What they ask for
- At least 1 year of customer interaction and support experience in phone or face-to-face settings, with accurate multitasking across computer systems.
- Communication, information-gathering, decision-making, problem-solving, and customer interaction skills.
- Ability to handle complex interactions with empathy and composure and to work effectively in fast-paced environments.
- Proficient computer literacy; high school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
AI focus
Developing skills in using AI technology for automation and prompt writing are preferred.
Model-written summary · the original posting is authoritative