JPMorgan Chase
Custom Loan Servicing Vice President
Newark, DE · Director · Full-time · Posted Oct 22, 2026
- Experience
- 7 years in loan servicing operations; leadership experience required, with no duration specified.
About the job
Leads a loan servicing team, ensuring accurate and timely portfolio support while strengthening controls, resolving issues, and improving operations.
What you'll do
- Lead specialists and manage servicing deadlines, escalations, and portfolio operations.
- Interpret loan documents and translate requirements into servicing actions and controls.
- Resolve stakeholder issues, reduce operational risk, and coach and develop team members.
What they ask for
- Loan servicing operations experience, including interpreting loan documents and managing servicing deadlines.
- Team leadership experience in financial services, accountable for service delivery and performance.
- Experience resolving complex escalations through conflict management and stakeholder coordination.
- Experience setting operational priorities, improving processes, aligning execution to business goals, and developing team members.
Nice to have
- Experience with quantitative reporting, operational controls, KPIs, and service level agreements.
- Experience managing multiple teams and leading adoption of AI-enabled analytics, workflow automation, or intelligent process tools.
AI focus
Lead teams in adopting AI-enabled analytics, workflow automation, or intelligent process tools to improve efficiency and accuracy, reduce manual effort, and support controlled execution.
Model-written summary · the original posting is authoritative