JPMorgan Chase
Customer Service Account Specialist II
San Antonio, TX · Full-time · Posted Oct 28, 2026
- Experience
- At least 2 years in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides inbound-call customer support for financial products, resolving client needs within established procedures and referring non-standard issues to a supervisor.
What you'll do
- Handles a high volume of inbound calls and supports customers with financial products.
- Uses multiple computer systems to understand customer needs, explain solutions, and provide support.
- Follows regulatory and departmental procedures while treating customers with empathy and respect.
What they ask for
- At least 2 years of customer interaction and support experience in phone or face-to-face settings, including multitasking with computer systems and working accurately.
- Communication, information-gathering, decision-making, problem-solving, and customer-support skills.
- Ability to manage complex interactions with empathy and composure and work effectively in fast-paced environments.
- High school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
AI focus
Developing skills in using AI technology for automation and prompt writing are preferred.
Model-written summary · the original posting is authoritative